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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@betterlivingmosaic.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@betterlivingmosaic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@betterlivingmosaic.com.

Thank you for shopping with Better Living Mosaic. We are committed to delivering your order safely and efficiently.

This Shipping Policy forms part of our Terms of Service and should be read alongside our Terms of Service and Refund Policy, available in our website footer.

Free Shipping on All Orders

We are pleased to offer 100% FREE Shipping Worldwide on all orders. No minimum purchase is required.

Order Processing

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  Orders are typically processed within 1–3 business days after payment is received.
  
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  Once your order has been processed and shipped, you will receive a shipping confirmation email.
  

Please note that processing times may be slightly longer during holidays, peak seasons, or promotional periods.

Shipping & Delivery Times

United States

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  Estimated delivery time: 5–10 business days from the date of shipment.
  

International Orders

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  Estimated delivery time: 5–15 business days, depending on destination and local carrier services.
  

Delivery times are estimates and may vary due to factors outside our control, including customs processing, weather conditions, carrier delays, or high shipping volumes.

International Shipping

We proudly ship worldwide.

Please be aware that international orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Customers are responsible for complying with all applicable laws and regulations of their destination country.